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Company · Contact

Tell us where you're sending money today.

Volumes, corridors, current setup — that's all we need to start. Sales conversations at latchpay begin with an engineer on the call, not after three of them.

Routes

One inbox per problem. All monitored.

Write to the right address and you skip the triage queue entirely.

contact.routesAll @latchpay.xyz
S
Sales & new platformshello@latchpay.xyz · include volumes, corridors, and your current setup
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Support for live platformssupport@latchpay.xyz · 24/7 · Sev-1: 15 min · Sev-2: 1 hour · Sev-3: next business day
Monitored
Monitored
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Compliance & due diligencecompliance@latchpay.xyz · audit reports under NDA · see compliance
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Presspress@latchpay.xyz · include outlet and deadline
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Privacy requestsprivacy@latchpay.xyz · access, deletion, and portability · see privacy policy
Monitored
6 routesNo web forms. Email gets read by people.

After you write

What happens next

For new platforms writing to hello@, the path from first email to first sandbox payout is short and predictable.

1

An engineer replies

Within one business day, someone who has shipped code against our API answers your email. No sequence emails, no qualification bot.

2

Scoping call

We walk through your volumes, corridors, and current setup, and tell you plainly what we're good at — and where we aren't the right fit.

3

Sandbox keys + plan

You leave with sandbox keys and a written integration plan. The sandbox simulates rails, returns, and delays, so you can test before you commit.

Want to see the platform first? How it works →

Company details

The paperwork answers

The details due-diligence teams ask for first, stated up front.

Legal entity

latchpay, Inc., a Delaware corporation. Mailing address: c/o registered agent, 251 Little Falls Drive, Wilmington, DE 19808.

Where are your offices?

latchpay is API-first and has no branch offices. The team is remote across US and EU time zones, and support is not location-bound — the 24/7 rotation follows the sun, not a building.

Who am I actually talking to?

A 38-person team across engineering, risk, and operations. About the company · open roles.

Start with one email.

Volumes, corridors, current setup. An engineer replies within one business day.